Returns

1. Returns period: You can return unworn items free of charge within 14 days of purchase.

2. Returns process:
- Deliver your return shipment to a PostNL or DHL point and pay the return costs.
- Use the provided return label or download a new return label via your account.
- Make sure the return label contains the correct return address.
- Keep your shipping receipt until your return has been processed.

3. Shipping and Return Costs:
- Standard delivery is usually free with a minimum order value of €99.00. Otherwise the costs are €6.95.
- If your purchase was less than €99.00 and you have paid a delivery charge, these will not be refunded if the entire order is returned.

4. Conditions for Returns:
- Items must be paid for within the payment term to be eligible for return.
- Items must be unworn, in original condition, and have original tags.
- Trying on items must be done in a hygienic manner, for example by trying on shoes on soft surfaces.
- Tags and tags may only be removed if this is necessary to fit and assess the item.
- Please ensure that the item is not dirty and is returned in its original condition and packaging.

Hopefully this will help you with the process of returning an item to Berryshop!